Everything you need to know to start using the Kesk platform
App Permissions Explained Kesk asks for a few device permissions so specific features can work. You can refuse any of them; the app keeps working, but the related feature will be limited. You can change your choice at an
1 min read
Booking Your First Taxi Ride Booking a ride with Kesk takes a few taps. Here is how to set your pickup and destination, pick a vehicle and pay. 1. Set your pickup Kesk uses your current location as the pickup by default.
2 min read
Choosing Language & Currency Settings Kesk is available in many languages, and prices are shown in the currency of the place you are ordering from. Here is how both work. Language The Kesk app and website are translated
1 min read
How to Contact Kesk Customer Support If something goes wrong, you can reach Kesk support from inside the app. Starting from the right place gets your problem to the right person faster. 1. Check the help centre Many ques
1 min read
How to Create Your Account A Kesk account gives you one sign-in for ordering, rides and bookings. Signing up takes a couple of minutes in the app or on the website. Sign up with your email 1. Open the Kesk app or website
2 min read
Kesk Platform Overview Kesk is one app for the everyday things you order, book and ride. Instead of a separate app for food, taxis, groceries and appointments, you use one account, one wallet and one order history for al
2 min read
Managing Email & SMS Notifications Kesk can contact you by email, SMS and other channels. You decide which messages you get and how, including whether you receive news and offers at all. Marketing is off unless you turn
1 min read
Navigating the Kesk App Kesk covers a lot of services, so it helps to know where things live. This guide explains how to find stores, rides and bookings, and where your orders and account settings are kept. Start with yo
2 min read
Placing Your First Order This walkthrough covers ordering from a restaurant, grocery store, pharmacy or shop. Taxi rides, parcels and bookings have their own guides. 1. Set your address Add the address you want the order
2 min read
Supported Countries & Cities Kesk works city by city. A service being available in one city does not mean it is available everywhere in that country, and each city can have a different mix of services. How to check if Ke
1 min read
Supported Devices & System Requirements You can use Kesk on a phone or in a web browser. This guide covers what you need for the best experience. Mobile app Kesk has apps for iPhone and Android phones. For the smoothest
1 min read
Switching Between Services Kesk brings food, groceries, pharmacy, shops, taxis, parcels, rentals, stays, dining, sports venues and services into one app. Moving between them is quick, and your account, wallet and address
1 min read
Understanding Account Types & Roles Kesk is used by customers and by the people and businesses who serve them. Each group uses Kesk differently, and one person can hold more than one role. Customer This is the account mo
1 min read
Understanding Service Fees & Pricing The price you pay on Kesk is made up of a few parts. You always see the full breakdown before you confirm, and the same breakdown stays on your order afterwards. What makes up your to
1 min read
Verifying Your Phone Number & OTP Kesk verifies phone numbers with a one-time code (OTP) sent by SMS. A verified number lets couriers and drivers reach you about an order, and lets you sign in with a code instead of a pa
1 min read
Still Need Help?