Guides and resources for merchants across all store categories
Configuring Merchant Delivery Zones & Fees Delivery zones decide where you deliver and what customers pay for it. This guide covers drawing zones, setting delivery charges, and adding other fees at checkout. Draw a deliv
2 min read
E-Commerce & Retail Store Setup Guide Retail stores tend to sell the same item in several sizes, colours or styles. This guide explains how to set up products, variations and fulfilment so customers get exactly what they
2 min read
Equipment & Vehicle Rental Vendor Setup Rental businesses need more than a price: you also need availability, deposits, collection and return rules, and a way to deal with late returns. This guide covers how to set these
2 min read
Food & Restaurant Merchant Setup Guide Restaurants and takeaways have a few settings that matter more than for other stores: how long food takes, what customers can customise, and what is in each dish. Set these up befor
2 min read
Grocery & Supermarket Merchant Setup Guide Grocery stores carry large catalogues where accurate stock, clear units and correct barcodes save a lot of substitutions and refunds. This guide covers the product details and s
2 min read
Hotel & Accommodation Hosting Setup Hosting on Kesk means listing a property, setting when guests can arrive and leave, and keeping your calendar and prices up to date. This guide covers each step. Create your property A
1 min read
Managing Product Catalog & Out-Of-Stock Items Customers only trust what they see if your catalogue is accurate. This guide covers updating prices and photos, handling stock, and taking items off sale. Update a product 1.
2 min read
Managing Store Staff & POS Permissions Most stores have more than one person working in the portal and at the till. Roles let you give each person access to what they need and nothing more. Invite a team member 1. Open y
2 min read
Merchant Onboarding Guide Selling on Kesk starts with an application in the merchant portal. This guide covers what you'll be asked for, what happens during review, and what to set up before your first order. Before you
2 min read
Merchant Payouts & Settlement Statements This guide explains how Kesk charges merchants, how your earnings reach your bank account, and where to find the records behind each payment. How Kesk charges you Kesk takes no co
2 min read
Navigating the Merchant Cockpit Portal The merchant portal is where you run your store day to day: taking orders, keeping your catalogue current, and checking how the business is doing. This guide walks through the main
2 min read
Pharmacy & Health Store Setup Guide Pharmacies sell a mix of everyday health products and medicines that need a prescription. Kesk lets you mark which is which, so customers can only check out prescription items the righ
2 min read
Professional Services Vendor Setup Salons, clinics, repair services and other appointment-based businesses sell time rather than products. On Kesk that means setting up your services, the staff who perform them, and the
2 min read
Setting Business Hours & Pausing Orders Customers can only order when your store is open. This guide explains how to set your regular hours, set different hours for each branch, and stop orders coming in when you need a
2 min read
Understanding Sales Analytics & Performance The analytics in the merchant portal help you see what sells, how orders move through your store, and who your customers are. This guide explains each report and what it tells
2 min read
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