Support for taxi drivers and rideshare partners
Accessing Driver Earnings Records for Tax As a driver partner you are self-employed or run your own business, so you're responsible for declaring your income and paying your own tax. This guide explains which records Kes
2 min read
Airport Dispatch Queues & Designated Zones Airports and some other busy venues use a driver queue, so rides are shared fairly among the drivers waiting there. This guide explains how the queue works, how venue pickups wo
2 min read
Driver Fares, Surge Pricing & Payouts This guide explains what you earn on a ride, how busy-time pricing affects it, and how your money reaches your bank account. No commission Kesk takes no percentage cut from your fare
2 min read
Driver Partner Registration & Onboarding To drive with Kesk you apply in the driver app, send the documents your country asks for, register your vehicle and verify your identity. This guide walks through the application
2 min read
Driver Safety Tools & Emergency SOS Your safety comes first on every trip. This guide covers the SOS sheet, contacting riders without sharing your number, and what to do after an incident. The SOS sheet The SOS sheet in
2 min read
Driver Working Hours & Rest Breaks As a driver partner you choose when you work. This guide explains how your online time is recorded, why taking breaks doesn't hurt your earnings, and why the working-time rules in your
2 min read
Following Routes & Stops in the Driver App Once you accept a ride, the app shows you where to go and keeps the route up to date if the rider changes their plans. This guide covers pickup, stops, route changes and trip st
2 min read
Handling Cash Trips & Daily Platform Charges Some riders pay for their ride in cash. This guide explains how cash rides work, why there's no commission to hand back, and how the daily platform charge is paid. Taking a ca
2 min read
Handling Lost Items Left in Vehicles Riders leave phones, bags and keys behind more often than you'd think. This guide explains what to do when you find something, so the item gets back to its owner and you're protected.
1 min read
Handling Passenger Disputes & Conduct Policy Most rides go smoothly, but now and then a rider is rude, disputes the fare or behaves in a way that isn't acceptable. This guide explains how to stay safe, calm things down,
2 min read
Maintaining Driver Ratings & Service Standards After each ride, riders can rate you and leave a comment. This guide explains what happens to your ratings, what they do and don't affect, and how reviews of your conduct wo
2 min read
Passenger No-Shows, Cancellations & Wait Time Sometimes you arrive and the rider isn't there, or a stop takes longer than expected. This guide explains how waiting time is charged and what to do when a rider doesn't turn
2 min read
Understanding Trip Dispatch & Acceptance This guide explains how a ride reaches you, what decides who hears about it first, and what does and doesn't affect the rides you're offered. The full detail is on our published p
2 min read
Vehicle Maintenance & Partner Perks A well-kept vehicle keeps you on the road and keeps riders happy. This guide covers keeping your vehicle and its documents in order, what to do when it's off the road, and where to fin
2 min read
Vehicle Requirements & Service Categories Every ride is booked for a service category, and only drivers with a suitable verified vehicle are told about it. This guide explains the categories, how to register your vehicle
2 min read
Still Need Help?