Understanding loyalty points, referral system, and customer retention
Are There Loyalty Tiers? Many loyalty programmes have Bronze, Silver and Gold levels. Kesk's doesn't. Every customer in a country earns at the same rate, from their first order onwards, with no levels to unlock or keep.
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Birthday & Special Occasion Offers Kesk doesn't currently give automatic birthday bonuses or anniversary rewards. Here's what you can use instead to make an occasion cheaper, and how to treat someone else. Offers you can
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Can I Redeem Rewards with Partner Brands? Kesk doesn't have a reward catalogue. You can't exchange loyalty rewards for cinema tickets, gym passes or vouchers from other brands. Your rewards are paid as money in your Kesk
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Checking Points History & Reward Statements Your loyalty rewards are paid into your Kesk Wallet, so your wallet history is your reward statement. Every credit and every payment is listed there, with its type and date. Yo
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Community Badges & Reputation Points Kesk's community forum has badges and reputation points for members who help others. These are separate from loyalty cashback. They show your standing in the community and can't be sp
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Converting Loyalty Points to Wallet Cash There's no conversion step on Kesk. Loyalty rewards are paid directly into your wallet as money, so they can be spent as soon as they arrive. Why there's nothing to convert Some a
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Earning & Redeeming Loyalty Points Kesk's loyalty programme rewards you with cashback into your Kesk Wallet when you complete orders. There's no separate points account to manage. Your rewards are wallet money you can sp
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How Support Requests Are Prioritised Kesk doesn't offer faster support for loyalty levels or big spenders. Every customer's request is handled by how urgent the problem is, not by how much they order. What decides priori
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Loyalty Points Expiration & Validity Rules Kesk pays loyalty rewards as credit into your wallet, not as a separate points balance. Here's how long that credit lasts and what affects it. Your credit is wallet money When a
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Referral Program: Invite Friends & Earn Every Kesk account has a personal referral code. Share it with friends. When someone you invited signs up with your code and completes a qualifying order, you receive a bonus in yo
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Referral Reward Eligibility & Fraud Rules Referral bonuses reward you for bringing real new customers to Kesk. These rules decide when a referral counts, and they protect the programme from abuse. When a referral is crea
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Requesting Missing Points for Past Orders Loyalty cashback is paid automatically, but only once certain conditions are met. Before contacting support, check the reasons below. Most "missing" credits are orders that don't
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Rewarding Repeat Customers as a Merchant Kesk doesn't offer digital stamp cards or a per-store points scheme. Customers already earn Kesk's platform-wide loyalty cashback when they order from you. On top of that, you can
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Sending Wallet Credit to Friends & Family Your loyalty rewards are part of your Kesk Wallet balance, so you share them the same way you'd share any wallet money: with a wallet transfer to another Kesk user. Before you se
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Work Profiles & Company-Paid Orders If your employer uses Kesk for Business, you can order under a work profile. Depending on your company's settings, your employer can pay for those orders, so you don't pay at checkout.
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