Troubleshooting and technical assistance
Connecting Bluetooth Receipt Printers to POS The Kesk POS can print customer receipts, kitchen tickets and item labels. Printers can connect over USB, Bluetooth or your local network, and you can add as many as your coun
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Connecting USB & Bluetooth Barcode Scanners A barcode scanner makes ringing up products at the Kesk POS much faster. When you scan, the POS looks the code up against the barcodes stored on your products, so a scan finds
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Fixing Audio & Sound Notification Alerts In a busy kitchen or shop, a missed new-order alert means a late order. If the merchant app or tablet isn't making a sound for new orders, check the settings below, from the devic
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Fixing Location & GPS Signal Issues Kesk uses your location to show nearby stores, set delivery and pickup points, and, for drivers and couriers, to track trips. If your pin is in the wrong place or keeps jumping, the pr
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Fixing Missing Push Notifications Kesk sends push notifications for order updates, driver arrival, booking reminders and messages. If they stop arriving, the cause is usually a permission, a battery setting, or a device
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How to Clear App Cache & Data Clearing the cache removes temporary files the app keeps on your phone. It often fixes screens that won't refresh, images that won't load, or information that looks out of date. Your account
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How to Submit a Technical Bug Report A clear bug report lets our engineers reproduce the problem and fix it quickly. Submit it as a support ticket of the type Technical issue, so it goes to the right team. Raise the tick
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How to Update the Kesk App Updates bring new features, security fixes and fixes for crashes. Kesk can also set a minimum supported version. If yours is older, the app will ask you to update before you can continue. Updat
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Optimizing GPS Settings to Reduce Battery Drain The driver and courier apps use GPS continuously while you're online, so customers and dispatch can see where you are. That uses more battery than most apps. These settings
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Recovering Lost 2FA Authenticator Devices If your account has two-factor authentication (2FA), signing in asks for a second step after your password: a 6-digit code from your authenticator app, or a passkey. If you lose
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Resolving Connection & Timeout Errors Messages like "Unable to connect", "Request timed out" or a spinner that never stops mean the app could not reach Kesk. Most of the time the cause is the network between your device
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Supported Web Browsers & Cookie Settings The Merchant, Enterprise and Admin web portals run in a standard web browser. Most sign-in loops, blank pages and buttons that do nothing come from an outdated browser or blocked
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Troubleshooting App Crashes & Frozen Screens If a Kesk app closes on its own, stops responding, or sits on a blank or loading screen, the steps below fix most cases. Work through them in order and check the app again aft
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Troubleshooting Biometric & FaceID Logins Kesk supports passkeys, which let you sign in with Face ID, Touch ID, a fingerprint or your device's screen lock instead of a password. A passkey belongs to your device or passwo
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Understanding App Offline Mode Capabilities Kesk's apps need an internet connection for anything that involves another person or a payment: placing an order, accepting a trip, updating an order's status, or taking a card
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