Sadržaj

011. Introduction & Scope
022. Permitted and Prohibited Goods
032.1 Permitted Items
042.2 Prohibited Goods
053. Packaging & Inspection Rights
063.1 Sender Packaging Obligations
073.2 Curbside Inspection & Refusal
084. Custody, Verification & Proof of Delivery
094.1 Bailment and Chain of Custody
104.2 Pickup PIN Verification
114.3 Dropoff PIN & Photo Proof of Delivery (POD)
125. Pricing, Pre-Authorization Hold & Payment
135.1 Pricing Matrix
145.2 Mandatory 2x Return-Buffer Pre-Authorization Hold
156. Undeliverable Parcels & Return-to-Sender (RTS)
166.1 Unreachable Recipient Procedure
176.2 Return to Origin Workflow
187. Transit Insurance & Value Declaration
197.1 Optional Goods-in-Transit Insurance
207.2 Insurance Underwriting & Coverage
218. Claims, Disputes & Loss Mediation
228.1 Dispute Filing Window
238.2 Required Documentation
248.3 Carrier Telematics & Evidence

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