Support for delivery partners and couriers
Bad Weather, Peak Hours & Earnings Demand for deliveries rises in the rain, in the cold and at mealtimes. This guide explains how busy periods affect your work, what tools help you find orders, and how to stay safe when
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Batched Delivery Orders & Multi-Stop Routes Sometimes you're offered two orders as one trip, and some parcels have several drop-offs. This guide explains when orders are grouped, how to accept them, and how to handle rou
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Courier App Order Dispatch & Acceptance This guide explains how delivery offers reach you, how long you have to answer, and what happens after you accept. The full rules are on our published page, "How We Assign Orders a
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Courier Partner Registration & Approval You can deliver with Kesk by bicycle, e-bike, e-scooter, motorbike, car or van. This guide explains how to apply in the courier app and what happens before you're approved. Choose
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Courier Pay Structure & Distance Earnings This guide explains what a delivery pays, how tips are added, and where to check your earnings. No commission Kesk takes no cut from your earnings. The formula is fixed and publi
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Courier Referral Program If you know someone who'd make a good courier, you can invite them with your personal referral code. This guide explains how referrals work and where to track them. Your referral code Every Kesk
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Courier Road Safety & Vehicle Compliance You're on the road for much of your working day, so safety is part of the job. This guide covers the basics for bikes, e-scooters, motorbikes and cars, and the tools in the app th
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Courier Wallet, Tips & Bank Payouts This guide explains how your tips reach your bank account, why a payout can be held, and what the in-app wallet is for. Your tip balance Your balance shows, for each currency: - Ready
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Delivering Age-Restricted & OTC Items Some orders contain alcohol, tobacco, certain medicines or other goods that can only be sold to adults. This guide explains your part in handing them over legally and safely. Know wh
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Food & Parcel Handling Guidelines The customer judges the whole order by how it arrives. This guide covers how to carry food and parcels so they arrive hot, cold, dry and intact. Carrying food - Use an insulated bag for
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Handling Store Waiting Delays Sometimes you arrive and the order isn't ready. This guide explains what to do while you wait, how to keep the customer informed, and your options if the wait gets too long. Why delays happe
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Handling Unreachable Customers at Drop-Off You've arrived, but nobody answers the door, the intercom or the phone. This guide explains how to reach the customer, what not to do, and how to get help when you can't complet
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Maintaining Courier Performance Metrics Your dashboard shows a few figures about your work. This guide explains what each one means, and what they do and don't affect. What your dashboard shows - Rating: your average cus
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Ordering Branded Courier Gear & Equipment The right equipment makes deliveries easier and keeps orders in good condition. Official Kesk gear is sold through the Kesk Gear store, which works like any other store in the ap
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Reporting Order Spills & Transit Accidents Accidents happen: a drink tips over, a bag splits, or you're involved in a collision. This guide explains what to do first, and how to report it so the customer and the store ar
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