Privacy Policy

Effective Date: 12th January 2024

Welcome to Kesk! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our apps, websites, and services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, email address, phone number, delivery address, and payment details.
• Government-issued IDs (for Kesk Partner and Vendor app verification).

1.2 Usage Data

• Location data for delivery and taxi services.
• App usage statistics, crash logs, and performance data.

1.3 Device Information

• Device type, operating system, and IP address.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders (food, groceries, taxis, services, etc.).
• Provide customer support and resolve issues.
• Enhance app functionality and user experience.
• Communicate updates, offers, and promotions.
• Verify vendor and partner credentials.

3. How We Share Your Information

We may share your information with:

• Delivery Partners: To fulfill food, grocery, and parcel deliveries.
• Vendors: To process orders and provide services.
• Third-Party Services: For secure payment processing, location tracking, and analytics.
• Legal Authorities: If required to comply with legal obligations or prevent fraud.

4. Your Choices

You can:

• Opt-out of promotional communications through app settings.
• Update or delete your account information via your profile.
• Disable location services from your device settings (may limit certain features).

5. Data Security

We use advanced encryption and secure servers to protect your data. While we strive to safeguard your information, no system can be completely secure. Use our services at your own discretion.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your app experience, analyze traffic, and personalize content.

7. Third-Party Links

Our app may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies before sharing any information.

8. Children’s Privacy

Our services are not intended for users under 16. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via app notifications or email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Kesk Support Team
Email: support@kesk.app
Phone: +372-54490068

Thank you for trusting Kesk with your personal information!