Manage your account settings and profile information
How to Request Account Deletion You can close your Kesk account and have your personal data erased. Before you do, it's worth knowing what happens and how to change your mind. Before you delete - Finish or cancel open or
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How to Reset Your Password If you've forgotten your password, you can set a new one with a code sent to your email. You don't need to contact support. Reset steps 1. On the sign-in screen, choose Forgot password. 2. Ente
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Identity Verification & ID Chip Scanning Some parts of Kesk ask you to prove who you are, for example when you become a driver or courier, sign up as a merchant, or use a service that requires it. Kesk offers a few ways
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Keeping Track of Where You're Signed In It's good practice to know which devices can get into your account and to act quickly if something looks wrong. Here's what you can check and control in Kesk. Signs worth checking
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Managing Google, Apple & Facebook Sign-In You can create a Kesk account or sign in using Google, Apple or Facebook instead of an email and password. Here is how that works and how to keep access to your account. Signing
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Managing Passkeys & Sign-In Security The simplest way to protect your Kesk account is a passkey: a sign-in that uses your phone's fingerprint, face recognition or screen lock instead of a password. This guide covers pass
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Managing Push & Email Notifications Kesk sends notifications about your orders, payments and account. You choose which types you get and on which channels. Notification types Your settings are grouped by what the notific
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Managing Saved Cards & Payment Methods Save a card or other payment method once and use it at every Kesk checkout, for orders, rides and bookings. What you can save Depending on your country, you can save: - Credit and d
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Managing Saved Delivery Addresses Saving your regular addresses makes checkout faster and helps couriers find you first time. Adding an address 1. Open your saved addresses and choose to add one. 2. Search for the addres
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Privacy Settings & Data Export You have the right to see the personal data Kesk holds about you and to take a copy of it. This guide explains how to request your data and what else you can control. Downloading your data
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Safety & Emergency Help During Rides Kesk includes safety tools you can use on any taxi ride. This guide explains how to get emergency help and how to let someone you trust follow your trip. The SOS screen During a ride,
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Shared Profiles & Ordering for Others Kesk accounts are personal: each account belongs to one person, with its own sign-in, wallet and order history. There are no family sub-accounts at the moment, but there are several
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Understanding Account Suspensions & Appeals Occasionally Kesk restricts an account or turns down a request, such as an identity check. This article explains why that happens, how to find out the reason, and how to ask fo
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Updating Tax & Invoice Details Most customers don't need to give Kesk any tax information. This article explains when tax details matter and where each type of user manages them. As a customer Taxes on your orders are wo
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Updating Your Profile & Contact Info Keeping your profile up to date helps couriers, drivers and support reach you, and makes sure receipts carry the right details. What you can change In your profile you can update: - F
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