Payment methods, billing, and refund policies
Checking Your Refund Status When you're owed money back, whether from a cancellation, a missing item or a support decision, you can follow the refund from the order it belongs to. Where to find it Open the order. If any
Lecture : 2 min
Corporate Expense & Enterprise Billing If your employer uses Kesk for business, you can bill work orders and rides to your company instead of paying yourself. This is done with a work profile linked to your personal acco
Lecture : 1 min
Coupons, Promo Codes & Rewards Kesk doesn't sell gift cards at the moment. You can still save money with coupons, flash sales, loyalty rewards and referrals. Here's how each works. Using a coupon code 1. Add items to you
Lecture : 1 min
Currency Conversion & Multi-Currency Billing Kesk works in several countries and currencies. Here's how prices are shown and what happens when your card is in a different currency. Prices are in the local currency Every
Lecture : 1 min
Disputing Unexpected or Duplicate Charges If you see a charge you don't recognise, were charged twice, or didn't get what you paid for, you can ask for it to be reviewed. First, check the charge 1. Match it to an order.
Lecture : 2 min
Finding Invoices & Receipts Every Kesk order keeps a full record of what you paid. Here's where to find it and what it contains. Your order's price breakdown Open any order to see: - the items or service and the subtotal
Lecture : 1 min
Paying Cash on Delivery Some stores and drivers accept cash. Where they do, you'll see cash as a payment option at checkout. When cash is available Cash is offered only where the store or service accepts it, and it may n
Lecture : 1 min
Payment Methods Guide Kesk offers several ways to pay. Which ones you see depends on your country, the store or service, and how you're receiving the order. The available options are always shown at checkout. Ways to pay
Lecture : 1 min
Refund Policy Explained If something goes wrong with an order, you may be owed money back. This article explains when refunds happen, how to ask for one, and how to follow it. When you're likely to get a refund - You can
Lecture : 2 min
Tax Invoicing & VAT on Your Orders Tax is included in what you pay on Kesk, according to the rules where the order takes place. This article explains how it appears and why it can vary. How tax shows on your order Each o
Lecture : 2 min
Tipping Couriers & Taxi Drivers Tips are always optional. If you'd like to thank your courier or driver, you can add a tip in the app. Tipping on a delivery order 1. At checkout, choose a tip amount or enter your own. 2.
Lecture : 1 min
Topping Up Your Wallet Your Kesk wallet is topped up by hand when you need it. Automatic top-ups, where your wallet reloads itself when the balance runs low, aren't available for customer wallets at the moment. Topping u
Lecture : 1 min
Troubleshooting Failed Payments If a payment doesn't go through, you'll see a message at checkout or get a "payment failed" notification. Most failures are quick to fix. Common reasons a card is declined - Not enough fun
Lecture : 2 min
Understanding Card Pre-Authorization Holds Sometimes you'll see a pending amount on your card before your order or ride is finished. This is usually a pre-authorization hold, not a final charge. What a hold is A hold res
Lecture : 2 min
Using the Kesk Wallet Your Kesk wallet holds a balance you can spend on any Kesk order, ride or booking. You can add money to it, receive refunds and rewards into it, and send money to other Kesk users. Your wallet balan
Lecture : 1 min
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