Information about placing orders and delivery options
Adding Special Notes & Item Options Many items can be tailored to how you like them, and you can leave the store a note for anything else. Choosing item options When you open an item, the store may offer options such as:
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Contacting Your Courier or Driver While an order or ride is in progress, you can talk to the person bringing it, and to the store, without leaving the app. Chatting in the app 1. Open the order or ride. 2. Choose to chat
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Delivery Instructions & Handover Codes Kesk gives you several ways to tell your courier exactly where to go and how to hand over your order, including if you'd rather not meet them face to face. Delivery instructions on
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Handling Delivery Delays Most orders arrive around the estimated time, but busy periods, bad weather and traffic can slow things down. Here's how to check what's happening and what you can do. Keep an eye on the order sc
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Handling Missing or Incorrect Items Sometimes an order arrives with something missing or the wrong item. Here's how to get it put right. 1. Check the order first - Look through every bag. Drinks and sauces are sometimes
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Order Cancellation Rules & Timelines You can cancel many orders from the app. How much you get back depends on the type of order, the partner's cancellation policy, and how far the order has got. How to cancel 1. Open th
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Ordering for a Group Kesk doesn't have shared group carts at the moment, where several people add to one cart from their own phones. You can still order for a group easily. Here's how. One person orders for everyone The
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Placing Store Pickup & Takeaway Orders Collect your order yourself and skip the delivery fee. Pickup is available at many restaurants, shops, grocery stores and pharmacies. How to order for pickup 1. Add items to your ca
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Reordering Past Purchases If you often order the same things, Kesk helps you get back to them quickly. Ordering again from a past order 1. Open your orders list and find the order. 2. Choose to order again. This takes yo
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Reporting Damaged or Spilled Deliveries If your order arrives damaged, leaking or spilled, photos taken straight away make it much quicker for us to sort out. 1. Take photos before you tidy up - Photograph the item and i
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Scheduling Delivery Orders in Advance Don't need your order right now? Many stores let you choose a later time, so it arrives, or is ready to collect, when it suits you. How to schedule an order 1. Add items to your cart
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Sending Local Parcels Kesk can collect a parcel from one address and deliver it to another in the same area. You can even send to several recipients in one trip. Before you start Save the pickup and drop-off addresses in
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Tracking Your Order in Real Time Once you've placed an order, you can follow it from the store's kitchen or shelves all the way to your door. The order screen updates by itself; you don't need to refresh. Following your
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Understanding Delivery Areas Whether a store can deliver to you depends on where you are and where the store is. This article explains why a store might show as unavailable for delivery and what you can do. How Kesk deci
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Understanding Order Status Definitions Your order moves through a series of statuses from the moment you place it. Here's what each one means. The usual journey - Scheduled: you've chosen a later time. The order waits un
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